Shipping policy
Shipping Policy
Effective Date: 4/8/26
Thank you for shopping with Pretty Pink PJ! We take great care in packaging and delivering your jewelry safely and on time.
1. Processing Time
- All orders are processed within 1–3 business days after payment is received.
- You’ll receive a confirmation email with tracking information once your order ships.
2. Shipping Rates & Delivery
We offer several shipping options at checkout:
- Standard Shipping
- Free Shipping: on orders over $75
Shipping costs are calculated at checkout based on your location and carrier rates.
3. Order Tracking
- Once your order ships, you’ll receive an email with your tracking number and link.
- Tracking updates can take up to 24–48 hours to appear after shipment.
4. Shipping Destinations
- We currently ship to addresses within the US.
- International shipping is not available at this time.
- Please ensure your shipping information is correct. We cannot be responsible for delays or losses due to incorrect addresses.
5. Delays and Lost Packages
- Delivery times are estimates and may be affected by carrier delays, weather, or holidays.
- If your package is delayed, please contact the carrier directly or email us—we’ll help you locate it.
- For lost or undelivered packages, we’ll assist you with filing a claim when possible.
6. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item. We’ll arrange a replacement or refund as appropriate.
7. Contact Us
If you have any questions about shipping or delivery, reach our team at:
📧 hlprettypinkpj@gmail.com